If a customer wants a return, they are communicating that the product did not meet their expectations for one reason or another and want a refund. An exchange on the other hand, means that they were satisfied with the quality of the product and the buying experience, but chose the wrong item.
We want you to be happy with your purchase and we apologize if it is not up to your expectations. In case you are not satisfied with your purchase, we would be happy to exchange or return all items provided the following conditions are met :
- Originals receipts are included
- All items have been purchased originally from modwellness.in
- Request for return or exchange has been made within 7 days of product delivery date
If any of the above conditions are not met, we regret to inform that we will be unable to process any claims for exchange or return regardless of the items being mailed back to us.
All item(s) are neither exchangeable nor returnable if above terms and conditions are not met.
OTHER TERMS & CONDITIONS
1. All items can be returned or exchanged only once.
2. We reserve the right to disqualify your eligibility for free returns if subsequent item(s) for return or exchange are of the same item(s) as previous order(s).
3. Our returns and exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of the product.
4. Modwellness makes no warranty with respect to any product, express or implied, including any implied warranties of merchantability, quality or compliance with description and fitness for a particular purpose.
5. All returns are governed by the provisions of the Consumer Protection (Fair Trading) Act, 2019.
6. All decisions made by Modwellness.in shall be final.